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BPO

In today’s era businesses have a tendency to improve their business productivity by reducing costs and improving work efficiency. For this a majority of the companies rely on business process outsourcing.

Business Process Outsourcing is the long-term contracting of high volume business processes to an outside service provider that owns, administers, and manages based on defined and measurable performance metrics

Examples

  • Recruitment Process Outsourcing
  • Policy and Claims administration
  • Financial Accounting
  • Transaction processing
  • Billing and Collection
  • Web services (email response, co-browsing, etc.)
  • Contact centers

The Siesta Advantage –

Infrastructure – The  salient features are as listed below.

  • High availability of infrastructure resources.
  • 100 Mbps dedicated telecom links to connect clients and Siesta’s offshore centers.
  • Multiple server farms, range of software tools.
  • Risk mitigation through a stringent business continuity process protocols monitored by a BCP team comprised of top level executives.
  • Redundancy & Disaster Recovery Processes.
  • Robust Quality Management System with independent testing and quality assurance
  • Tailored fit for your business processes
  • Significant cost savings, improved process management and enhanced profits

Team –  The team at Siesta is tasked with the sole responsibility of exceeding the client’s expectation. What you can expect from us are as given below.

  • Dedicated and experienced team of experienced practitioners in enterprise relationship management
  • Comprehensive mix of technical expertise, industry knowledge and a commitment to success.
  • Rapid project implementation capabilities.
  • Proactive, Open minded leadership
  • 24/7 service or sales for much lower cost
  • Large pool of English speaking, technically qualified manpower

Process – We at Siesta seek to work on the Kaizen principle of continuous improvement. We seek to offer value added services to our clients so as to improve their business. A brief list of our value added services for different processes is given below.

Value Added Services for Telesales & Support 

  • At Siesta it’s not just sales that we do, it’s the Number of Quality Sales.
  • 100% sales are recorded & Quality checked
  • Overnight reporting on daily sales
  • Statistical analysis to enhance sales, quality & efficiency

Value Added Services for Customer Care & Support

  • Skill based routing
  • Caller Identification & Customer information maintenance
  • Per month quality guaranteed, customer satisfaction index
  • Flexible & Proactive continuous improvement process
  • Guaranteed industry leading service levels for response, resolution & customer satisfaction
  • Anytime, Anywhere responsiveness
  • Best Practices – Latest Technology, Best Customer Care Practices & Client centric organizational structure at lower costs

Value Added Services For Technical Support / Help Desk

  • High % of first call resolution
  • Low escalation
  • Fast response service level guarantees
  • Ensure minimum rate of abandoned calls (<2%)